FAQs
Below FAQ are some common concerns of our customers before purchasing. If you have other questions, please just send it to info@firstsmile.pk
We are an online store only.
Currently this service is unavailable.
We have collaborated with the courier company. Normally, they deliver within 2-6 days depending on the location. We try our best that you receive your orders at your earliest.
After you place order, you will get an “order received” email from us. Then our shipment department will call you for order confirmation.
When you see something you love that’s not available, click the “notify me” link and we’ll send you a message if that item returns. Occasionally we’re able to secure more inventory during an event. When that happens, we’ll post a note on our homepage in addition to sending you an email.
We have 15 days ‘no questions asked’ exchange or money back guarantee. Just send us the items with original receipt and in saleable condition. For more information, Click Here
You can provide the Order Number to online customer service (Facebook page, Instagram profile) or WhatsApp on 0332-4573551 and our customer service will assist you in this.
Currently, we only have Cash On Delivery but you can message to our customer service or WhatsApp us on 0332-4573551 for Easy Paisa and Jazz Cash.
First, our shipment department will call you to confirm the order and ship your parcel to Courier Company if your order is placed before 3pm.
When you register we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.
Please view our Privacy Policy for complete information.
For any technical difficulties you are experiencing with our website, please contact our online customer service (Facebook page, Instagram) or WhatsApp us on 0332-4573551 from 9am-6pm from Mon-Sat (except holidays).
As a safety precaution, it is wise to wash clothing so it is fresh for your child.
Please contact the customer service or WhatsApp us on 0332-4573551.
Please view our return or exchange policy for complete information.
You can have your username and temporary password sent to the email address by selecting the Forgot Password.
Size Chart is in process. You can ask our online customer service or WhatsApp us the product picture with age required and our customer service will assist you about measurement of product.