FAQs

Below are some of the most common questions our customers ask before shopping with us.
If you don’t find the answer you’re looking for, please feel free to reach out at support@firstsmile.com
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Need Help?

If you have an urgent question, click the Live Chat button below to connect with a representative.

If we’re offline, drop us an email—we’ll respond within 20–36 hours.

Pre Sale Questions

Yes, our store is fully powered by Shopify, ensuring a safe, secure, and smooth shopping experience.
We specialize in premium-quality baby and kids clothing, including everyday wear, seasonal outfits, and special occasion dresses—all designed for comfort and style.
Yes, we have a customer-friendly Return & Exchange Policy. If you are not satisfied with your purchase, you may request a return or exchange within the given time frame. (See our Returns & Exchanges section for details.)
Currently, we don’t offer custom tailoring, but we’re always adding new designs and collections to meet your needs.
Absolutely! If you face any issues while placing an order, our customer support team will guide you through the process.
Yes, you can always email us. While live support might not be available on certain holidays, we will respond to your queries within 20–36 hours.
You can use our live chat option (during working hours) or email us at support@firstsmile.com . We’ll get back to you as soon as possible.